Terms & conditions

1. What the service is

Spotka is a purchase intermediary: we take the subscription price from you in Toman, then obtain and activate Spotify Premium on your behalf.

Spotka is not an agent, partner or affiliate of Spotify, and Spotify has no responsibility for Spotka's services. Spotify is a trademark of Spotify AB.

2. How the service works

• Subscriptions are activated manually after your payment receipt is verified.
• Family or Duo membership only needs your Spotify account email. Some plans (marked on the checkout page) require your Spotify account password to fulfil the order; that password is stored encrypted, deleted after delivery, and we recommend changing it once your subscription is active.
• You are responsible for the accuracy of the details you enter (such as email and mobile number). Delays or errors caused by incorrect details are your responsibility.
• Stated delivery times are estimates and may be longer on public holidays or in special circumstances.

3. Payment

• Payment is made by card-to-card transfer for the exact order amount, and a photo of the receipt must be uploaded on the site.
• Receipts that are unreadable, don't match the order amount, or whose transfer can't be found in our account are rejected, and you can upload a correct receipt.
• Prices may change, but each order keeps the price it had when it was placed.

4. Risks and limitations related to Spotify

Spotify does not offer its service to users in Iran and sets and enforces its own rules independently of Spotka. By buying, you accept the following risks:

• Spotify may restrict, suspend or remove an account from a shared plan because of region, payment method or address changes.
• Spotify may ask Family or Duo plan members to confirm their address or place of residence.
• Spotify may change its prices, terms or features at any time.
• Spotka has no control over these decisions and does not guarantee Spotify's behaviour.

5. Support during your subscription

If your Premium access stops during the period you paid for through no fault of your own, let support know and we will try to restore or replace it. If that isn't possible, the refund section below applies.

6. Refunds

• Before activation: if your payment is verified but the order hasn't been fulfilled, you get a full refund on request.
• After activation: because the service is digital, no refunds are given, unless access stops through no fault of yours and it can't be restored or replaced. In that case the full months remaining are refunded.
• Issues caused by your own actions (such as leaving the plan, changing the account email or country, or sharing the account) are not eligible for a refund.
• Refunds are paid to a card you provide within a few business days.

7. Your obligations

• Use the subscription personally and lawfully, and don't resell it
• Provide accurate, up-to-date information
• Keep your Spotify account and email secure

8. Changes to these terms

Spotka may update these terms. The new version applies from the moment it is published on this page, and the last-updated date is shown at the top.

9. Contact

For any question or request about these terms, contact support from the contact page.